Refund & Cancellation Policy

olgaverasen.com
Website Owner and Operator: Olga Verasen
Effective Date: October 5, 2026
Last Updated: October 5, 2026

1. Introduction

This Refund & Cancellation Policy explains the refund, cancellation, return, and related rules that may apply to products and services purchased directly through olgaverasen.com (the “Website”).

The Website is owned and operated by:

Olga Verasen
301 S. McDowell St., Ste 125-1471
Charlotte, North Carolina, USA
Email: [email protected]

Different rules may apply depending on the type of product or service, whether it is physical or digital, whether it is personalized, and whether it was purchased directly through olgaverasen.com or through an independent third-party platform.

Nothing in this Policy limits any consumer rights or remedies that cannot lawfully be excluded or limited.

2. Purchases Made Directly Through olgaverasen.com

This Policy applies primarily to purchases made directly through olgaverasen.com.

Products and services may include:

• books and ebooks;
• personalized books;
• original artwork and art prints;
• other physical products;
• digital products and downloads;
• courses;
• creative workshops;
• educational and creative materials; and
• other products or services expressly offered for direct purchase through the Website.

Specific terms presented at checkout or in connection with a particular product or service may supplement this Policy.

3. Purchases Through Third-Party Platforms

Some products and services may be purchased through independent third-party platforms, including Lulu, Amazon, Udemy, and Gelato, where applicable.

When you purchase directly from a third-party platform, the refund, cancellation, return, shipping, and dispute policies of that platform generally apply to that transaction.

Requests concerning a purchase made directly through a third-party platform should normally be submitted through the platform from which the purchase was made.

This Policy does not replace the applicable policies of an independent third-party seller or marketplace.

4. Standard Physical Products

For standard, non-personalized physical products purchased directly through olgaverasen.com, return or refund eligibility will depend on the condition of the product, the reason for the request, the applicable product terms, and mandatory consumer law.

If you wish to request a return, please contact [email protected] promptly after receiving the product and before returning it.

Products should not be returned without first receiving return instructions.

Where a voluntary return is accepted for a non-defective product, the product should generally be unused, undamaged, and in its original condition.

Any applicable return-shipping responsibility will be communicated as part of the return process, subject to mandatory consumer rights.

5. Damaged, Defective, or Incorrect Physical Products

If a physical product purchased directly through olgaverasen.com arrives damaged, is defective, or is materially different from what was ordered, please contact us promptly at [email protected].

Please provide:

• your name;
• order information;
• a description of the problem; and
• photographs of the product and packaging where reasonably necessary to evaluate the issue.

Depending on the circumstances and applicable law, an appropriate remedy may include replacement, correction, repair where appropriate, or refund.

Nothing in this section limits mandatory rights relating to defective, damaged, misdescribed, or incorrectly supplied products.

6. Personalized Books

Personalized books are created specifically for the individual order using the first name of the child provided by the adult placing the order.

Because personalized books are made specifically for the customer, they generally cannot be returned or cancelled merely because the customer changes their mind once personalization or production has begun, except where applicable law provides otherwise.

Please carefully check the child’s first name before submitting the order.

If an error in personalization results from information entered incorrectly by the customer, we may not be able to provide a free replacement or refund after production has begun.

If the personalization error was caused by us or by a production provider acting in fulfillment of the order, or if the personalized book is damaged, defective, or materially different from the order, please contact us promptly so that an appropriate remedy can be arranged.

Mandatory consumer rights remain unaffected.

7. Cancellation of Personalized Orders Before Production

If you need to cancel a personalized book order, please contact us as soon as possible at [email protected].

If personalization or production has not yet begun, we may be able to cancel the order and issue a refund.

Once personalization, printing, or production has begun, cancellation may no longer be possible because the product is being produced specifically for the customer.

8. Original Artwork and Art Prints

Return and refund conditions for original artwork and art prints may depend on whether the product is:

• an original work;
• a standard print;
• produced on demand;
• specially produced for the customer; or
• fulfilled by a third-party production provider.

If an artwork or art print purchased directly through olgaverasen.com arrives damaged, defective, or incorrectly supplied, please contact us promptly.

Reasonable variations between colors displayed on a digital screen and colors in a physical printed product are not necessarily considered defects.

Any special return conditions applicable to a particular artwork or print may be stated on the relevant product page or at checkout.

9. Books and Other Printed Products

Standard printed books and other non-personalized printed products purchased directly through olgaverasen.com may be eligible for return where stated in the applicable product terms or required by law.

Books purchased through Lulu, Amazon, or another independent marketplace are subject to the applicable seller’s or platform’s return and refund procedures.

10. Digital Products and Downloads

Digital products may include:

• ebooks;
• downloadable educational materials;
• worksheets;
• digital creative resources;
• electronic publications;
• videos or recorded materials; and
• other downloadable or electronically delivered content.

Because digital products may be made available immediately after purchase, refund and cancellation rights may differ from those applicable to physical products.

Where applicable law permits, a refund may not be available after digital content has been downloaded, accessed, or supplied, particularly where the purchaser has expressly requested immediate access and acknowledged the consequences for any applicable cancellation or withdrawal right.

This does not affect rights relating to digital content that is defective, inaccessible because of a problem attributable to us, materially misdescribed, or otherwise subject to a mandatory legal remedy.

11. Courses and Online Educational Content

Refund eligibility for courses may depend on:

• where the course was purchased;
• whether access has already been provided;
• how much of the course has been accessed or completed;
• whether the course is delivered immediately as digital content;
• specific terms presented at purchase; and
• applicable consumer law.

Courses purchased through Udemy are subject to Udemy’s applicable refund and cancellation policies.

For courses purchased directly through olgaverasen.com, any specific refund conditions will be disclosed in connection with the course or checkout process where appropriate.

12. Workshops and Scheduled Activities

Where olgaverasen.com offers a live or scheduled creative workshop, class, or similar activity, specific cancellation and rescheduling terms may be provided at registration.

If no separate terms are stated, please contact [email protected] as early as possible if you cannot participate.

Eligibility for a refund, rescheduling, credit, or other accommodation may depend on the nature of the activity, the timing of the cancellation, costs already incurred, and applicable law.

13. Cancellation by Us

If we cancel a directly purchased course, workshop, or other paid service and do not provide an appropriate alternative or rescheduled option accepted by the customer, amounts paid for the cancelled offering will be refunded as appropriate.

We may also cancel an order if:

• the product is unavailable;
• fulfillment is not reasonably possible;
• an incorrect price was displayed because of a technical or obvious error;
• payment cannot be completed or verified;
• fraud or unauthorized activity is reasonably suspected; or
• another legitimate reason prevents fulfillment.

Where payment has already been collected for an order that we cancel and no substitute is agreed upon, an appropriate refund will be issued.

14. Shipping Delays and Unavailable Products

We aim to provide reasonable shipping or fulfillment information where physical products are sold directly through olgaverasen.com.

If an order cannot be shipped or fulfilled within the promised period, we will handle the delay, cancellation options, and any required refund in accordance with applicable law.

If we cannot fulfill a paid order, the customer will not be required to accept a substitute product or store credit instead of a refund where applicable law requires a monetary refund.

15. EEA and UK Consumer Rights

Consumers in the European Economic Area and the United Kingdom may have statutory cancellation or withdrawal rights for certain distance purchases.

The availability of those rights depends on the type of product or service and the circumstances of the transaction.

Exceptions or special rules may apply, including to:

• goods made to the consumer’s specifications or clearly personalized;
• certain digital content supplied electronically;
• services whose performance has begun at the consumer’s request; and
• other categories provided by applicable consumer law.

Where an applicable cancellation or withdrawal right exists, nothing in this Policy is intended to remove or restrict that right.

Where required for immediate delivery of digital content or commencement of a service during an applicable withdrawal period, appropriate consent and acknowledgement may be requested during checkout.

16. United States Consumers

Refund and cancellation rights in the United States may vary depending on the type of transaction and applicable federal or state law.

There is no general promise in this Policy that every online purchase may be cancelled within a particular number of days.

Where federal or state law provides a mandatory cancellation, refund, delivery, warranty, or other consumer right, that right remains unaffected by this Policy.

17. Other International Consumers

Consumers in other countries or jurisdictions may have mandatory rights concerning refunds, returns, defective products, digital content, cancellation, or withdrawal.

Nothing in this Policy is intended to exclude rights that cannot lawfully be excluded under the law applicable to the transaction.

18. Refund Requests

To request a refund, return, cancellation, replacement, or correction concerning a purchase made directly through olgaverasen.com, please contact:

[email protected]

Please include, where applicable:

• your name;
• order number or other order information;
• the product or service involved;
• the reason for the request; and
• relevant photographs or other information where the request concerns a damaged, defective, or incorrect physical product.

Please do not send sensitive payment card information by email.

19. Processing Approved Refunds

Approved refunds will generally be returned through the original payment method where reasonably possible.

The time required for a refund to appear in your account may depend on the payment processor, bank, card issuer, platform, or other financial institution involved.

Where a third-party platform processed the original transaction, the refund may need to be processed through that platform.

20. Shipping and Return Costs

Responsibility for return shipping may depend on the reason for the return and applicable law.

Where a product is defective, damaged, incorrect, or otherwise subject to a mandatory remedy, applicable consumer rights concerning return costs will be honored.

For an accepted voluntary return of a non-defective product, the customer may be responsible for return shipping where permitted by law and disclosed as part of the return process.

Original shipping charges may or may not be refundable depending on the circumstances and applicable law.

21. Promotions, Discounts, and Bundles

Products purchased using a promotion, discount, special offer, or bundle remain subject to this Policy and any specific terms disclosed with the promotion.

Where a refund applies to only part of a bundle or discounted transaction, the refund amount may reasonably reflect the actual price paid and the remaining products or services, subject to applicable law.

22. Chargebacks and Payment Disputes

If you believe a charge is incorrect or there is a problem with an order, we encourage you to contact us at [email protected] so that we can attempt to resolve the matter promptly.

Nothing in this section limits any lawful right you may have to dispute a transaction with your payment provider, card issuer, bank, or other financial institution.

23. Intellectual Property and Refunds

Receiving a refund, cancellation, replacement, or other remedy does not grant any additional intellectual property rights in a book, ebook, course, artwork, educational material, digital product, or other protected work.

Where access to refundable digital content or a course is terminated following a refund, any license to continue accessing or using materials may also terminate, except for rights that cannot lawfully be restricted.

Copyright and intellectual property rules are described in our Terms & Conditions and Copyright & Intellectual Property notice.

24. Mandatory Consumer Rights

This Policy is intended to establish clear practical rules while respecting applicable consumer law.

Nothing in this Policy excludes, restricts, or replaces any warranty, remedy, refund right, cancellation right, withdrawal right, or other consumer protection that cannot lawfully be excluded or limited.

Where this Policy conflicts with a mandatory consumer protection applicable to a particular transaction, the mandatory legal requirement controls.

25. Changes to This Policy

We may update this Refund & Cancellation Policy to reflect changes in products, services, sales channels, fulfillment arrangements, payment systems, business practices, or applicable legal requirements.

The “Last Updated” date at the top indicates when this Policy was most recently revised.

Changes will not remove rights that have already arisen from an existing transaction where those rights cannot lawfully be changed.

26. Contact

For questions concerning refunds, cancellations, returns, replacements, or orders made directly through olgaverasen.com, please contact:

Olga Verasen
olgaverasen.com
301 S. McDowell St., Ste 125-1471
Charlotte, North Carolina, USA
Email: [email protected]